This is a third party check and send service with an added service fee from £46.50, this is additional to any fees from the DVLA, which in some cases can be free. Applications can be made directly on gov.uk without any service fee.

Terms & Conditions

Terms & Conditions

Terms of Use of the Website and Terms and Conditions for the Provision of Services  by . These Terms of Use govern your use as a user of the website FT Digital Media  LTD (the “Website”) and your contractual relationship with the operating company  FT Digital Media LTD (“we” or “us”) which provides services through the Website.  Please read them carefully as they affect your rights and liabilities under the law. If  you do not agree to these Terms of Use, please do not register for or use the  Website. If you have any questions on the Terms of Use, please  contact support@drivinglicence-online.co.ukYour attention is also draw to  our Privacy Policy which can be viewed by accessing the following link Privacy  Policy and your Cancellation Rights at 6 below. 

Important: FT Digital Media LTD is not affiliated or associated with the Driver  and Vehicle Licensing Agency (DVLA), the Driving Standards Agency (DSA), or  any other official body or organisation. The checking service we provide may  be obtained from DVLA at a lesser fee, or you can apply to the DVLA without a  checking service. 

1. Services available through the Website: 

The Website allows you to apply for, update, replace or change a driving licence and  its information online, securely and fast (the ‘Services’). We process the form, check  and deliver it to you so that you can to submit your application to the DVLA, together  with any applicable charge. Please refer to the table for details of these charges. The  

Website is provided to you for your use subject to these Terms of Use. By using the  Website to obtain the Services you agree to be bound by these Terms of Use. 

2. Amendments: 

We may update these Terms of Use from time to time for legal or regulatory reasons  or to allow the proper operation of the Website or provision of services. Any changes  will be notified to you via the e-mail address provided by you on registration or via a  suitable announcement on the Website. The changes will apply to the use of the  Website after we have given notice. If you do not wish to accept the new Terms of  Use you should not continue to use the Website. If you continue to use the Website  after the date on which the change comes into effect, your use of the Website  indicates your agreement to be bound by the new Terms of Use. 

3. Your use of the Website: 

a) To register on the Website and to order Services you must be over [eighteen]  years of age. b) If you are under [eighteen] years of age please ask your parent or  guardian to register. c) You must ensure that the details provided by you on 

registration or at any time are correct and complete. d) You must inform us  immediately of any changes to the information that you provided when registering by  updating your personal details in order that we can communicate with you effectively. 

4. Password and security: 

a) When you register to use the Website you may be asked to create a password. In  order to prevent fraud, you must keep this password confidential and must not  disclose it or share it with anyone. If you know or suspect that someone else knows  your password you should notify us by  

contacting support@drivinglicence-online.co.uk immediately. b) If we have reason  to believe that there is likely to be a breach of security or misuse of the Website, we  may require you to change your password or we may suspend your account. 

5. Services and our obligations: 

a) We will assist you to apply for, update, replace or change a driving licence and its  information online, securely and fast. We will process the forms and information,  check them and deliver them to you in a form that you can to submit as your  application to the DVLA, together with any applicable charge. b) In providing these  Services we will charge a fee in addition to the official DVLA, details of which can be  found in the table. 

6. Exclusion and limitation of liability for Services: 

a) We will not be liable to you for any refusal of the DVLA to accept your application  except by reason of any errors and omissions attributable to us. b) We shall only be  liable for any loss or damage suffered by you which is a reasonably foreseeable  consequence of a breach by us of these Terms of Use. c) In the event that any loss  or damage suffered by you relates to your business activities then we exclude all  liability for any business loss and in particular we exclude all liability for loss of profits  or other economic loss arising out of a breach of these Terms of Use. d) We do not  exclude or limit liability for our negligence or negligent omission which causes you  personal injury or results in death. e) Your statutory rights are unaffected by these  Terms of Use. 

7. Your right to cancel: 

a) You have the right to cancel this Agreement at any time up to the end of thirty  working days after the day on which we have received and accepted your  application, subject to the following provisions. b) IMPORTANT – You do not have  the right to cancel the Agreement if our provision of our Services, including checking,  filling or posting your application, begins with your express agreement before the end  of the thirty days cancellation period. By applying for the service you require on the  Website you expressly agree that your right to cancel is restricted and not applicable  once we have commenced performance of the services you have requested, and  you acknowledge that these services may be provided immediately or very shortly  after you order them on the Website c) To exercise your right of cancellation, you may give written notice to us by email, at our email  address support@drivinglicence-online.co.uk.

8. Refund policy 

a) Subject to your cancellation rights explained above you will not be entitled to any  refund of monies paid to us in accordance with these Terms unless we have been  unable to provide the Services to you, except where the fault does not lie with us or  we are not given the opportunity to rectify the fault in order to subsequently provide  the Services. b) In the event that a discretional refund is agreed by us this will be  subject to an administrative fee of £20.00 (inclusive of our bank fees). c) Your  statutory rights are unaffected. 

9. Proper use of the Website: 

You may not use the Website for any of the following purposes: a) Disseminating  any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or  otherwise objectionable material or that encourages conduct that constitutes a  criminal offence, or otherwise breaches any applicable laws, regulations or code of  practice; b) interfering with any other person’s use or enjoyment of the Website; c)  making, transmitting or storing electronic copies of materials protected by copyright  without the permission of the owner. You will be responsible for our losses and costs  resulting from your breach of this clause 8. 

10. Intellectual Property: 

The content of the Website is protected by copyright, trademarks, database right and  other intellectual property rights. 

11. Availability of the Website: 

a) Although we aim to offer you the best website facility possible, we make no  promise that the Website will meet your requirements. We cannot guarantee that its  operation will be fault-free. b) Your access to the Website may be occasionally  restricted to allow for repairs, maintenance or the introduction of new facilities or  services; we will attempt to restore the Website as soon as we reasonably can. 

12. Our right to suspend or cancel your registration: 

a) We may suspend or cancel your registration immediately at our reasonable  discretion or if you breach any of your obligations under these Terms of Use. b) You  can cancel your registration at any time by informing us in writing  at support@drivinglicence-online.co.uk. If you do so, you must stop using the  Website. c) The suspension or cancellation of your registration and your right to use  the Website shall not affect either party’s statutory rights or liabilities. 

13. Third party websites and our liability:

As a convenience to customers, the Website may include links to other websites and  material which is beyond its control. We are not responsible for content on any  website outside our Website. If we are informed of any inaccuracies in the material  on the Website we will attempt to correct the inaccuracies as soon as we reasonably  can. 

14. Advertising and sponsorship: 

The Website may contain advertising and sponsorship. Advertisers and sponsors are  responsible for ensuring that material submitted for inclusion on the Website  complies with relevant laws and codes including your cancellation rights for your  purchases of goods and services. We will not be responsible to you for any error or  inaccuracy in advertising and sponsorship material. 

15. Applicable law: 

These Terms of Use will be subject to the laws of England and Wales. We will try to  solve any disagreements quickly and efficiently. If you are not happy with the way we  deal with any disagreement and you want to take court proceedings, you must do so  within the United Kingdom. 

16. Miscellaneous: 

a) You may not transfer any of your rights under these Terms of Use to any other  person. We may transfer our rights under these Terms of Use to another business  where we reasonably believe your rights will not be affected. b) If you breach these  Terms of Use and we choose to ignore this. Any issues contact 

support@drivinglicence-online.co.uk 

For all cancellation and refund requests please visit our refund page. We have a 14 day cooling off period even after successful submission with the DVLA although please note the DVLA fee is non-refundable after submission. Refunds can take up to 5 days to appear in your account. Any refund requests received after the 14 day period are refunded at company discretion and may not include the fee from the DVLA.

We are Driving Licence Online, a third party check and send service we are in no way affiliated with the UK Government or the DVLA (Driver and Vehicle Licensing Agency), our pricing, services and benefits can be found on our homepage. You can submit your information directly to the DVLA for a standard service and in some cases may not be charged a fee.

Company Registration Number: 10663965 - ICO Registration Number: ZA764911
Driving Licence Online, Fleet House, 8-12 New Bridge Street London, EC4V 6AL