This is a third party check and send service with an added service fee from £46.50, this is additional to any fees from the DVLA, which in some cases can be free. Applications can be made directly on without any service fee.

Refund Information


How do I request a refund?

If you have made a purchase with us within the last 14 days, you are entitled to a hassle free refund and cancellation. If you have made a purchase after 14 days we will use discretion on a case by case basis. You can request all refunds by using the refund request form on this page. Please note after succesful submission with the DVLA, the DVLA fee will be non refundable.

How long will my refund take?

Your refund will appear in your account within 5 days, in most cases this will happen within 1-3 days. If the refund was initiated within 24 hours of the original transaction, your bank may simply reverse the payment.

I still haven’t recieved my refund?

As mentioned, your bank may reverse the original transaction if the refund was requested within 24 hours. Sometimes this isn’t clear on your banking transaction history, if you have waited more than 3 days for your refund, please contact our support team and we will supply you with your ARN tracking number, this wil allow the bank to trace the refund.

What happens to my data after cancellation?

Once a cancellation has been successfully completed, all application data is removed from our database within 72 hours. We never share data with any third party other than the DVLA and the UK passport office.

Process Refund

For all cancellation and refund requests please visit our refund page. We have a 14 day cooling off period even after successful submission with the DVLA although please note the DVLA fee is non-refundable after submission. Refunds can take up to 5 days to appear in your account. Any refund requests received after the 14 day period are refunded at company discretion and may not include the fee from the DVLA.

We are Driving Licence Online, a third party check and send service we are in no way affiliated with the UK Government or the DVLA (Driver and Vehicle Licensing Agency), our pricing, services and benefits can be found on our homepage. You can submit your information directly to the DVLA for a standard service and in some cases may not be charged a fee.

Company Registration Number: 10663965 - ICO Registration Number: ZA764911
Driving Licence Online, Fleet House, 8-12 New Bridge Street London, EC4V 6AL